Policies · Cancellations
Life happens —
we
understand.
A fair, simple policy that protects your time and your therapist’s.
24h notice
Legal
Cancellation
policy.
Last updated September 18, 2026. Your session time is reserved just for you. Here’s how cancellations and rescheduling work.
01
24 hours’ notice
Your session time is reserved for you. If you need to cancel or reschedule, please let your clinician know at least 24 hours in advance.
02
Late cancellations and missed sessions
Sessions cancelled with less than 24 hours’ notice, and missed sessions, are charged the full session rate. Insurance does not reimburse late-cancellation charges.
03
In person and telehealth
These terms apply to in-person and telehealth sessions alike.
Need to change a session?
Need to
reschedule?
Email us
Write to hello@manhattanpsychotherapygroup.com and we’ll get back to you within two business days.
Send a message
Use our contact form — a real person reads every message and replies within 48 hours.
Call us
Kate (917) 656-0119 · Erik (917) 992-8825 — leave a message anytime and we’ll call you back.